Personal information

How can I submit my personal information?

To update your personal information you need to log into your FANtium account. Once logged in, click on “Profile” in the top right corner. This will guide you to a page where you can update your profile information. Don’t forget to save your changes once you are done.

Ideally you do this right after signing in for the first time. This will save you time once you make the first purchase.

If you want to change your profile information after submission, please contact FANtium support.

Do I need to provide personal data every time I make a purchase?

No, the personal information only needs to be completed once. Either you will be automatically prompted to fill in the information during the checkout process if your profile is not already filled in, or you can update your profile at any time in your personal settings.

What does it mean if I see an "error page" in the purchasing process after providing my personal information

An error message indicates that the Anti Money Laundering (AML) Check was unsuccessful and that the user cannot finalize the purchase of the token. We recommend that you send an email to [e-mail] for further information and clarification.